Quip Support is a complete support solution, or "Help Desk" that allows you to manage all your customer support from your WordPress dashboard.
A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.
The free edition of Quip Support has the following features:
- Customer support ticketing system
- Assign tickets to staff & track progress
- Automatically send fully customizable emails to customer and staff for ticket updates
- Tickets include all messages between customer and staff, ticket status and time taken
- Customer dashboard for customers to manage their tickets easily
- Totally self contained software that doesn't take over your WordPress dashboard
Upgrading to the paid version of Quip Support will give you these extra features:
- A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs
- The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme
- Create form responses, or "Templates" to send standardized emails to customers
- Customer satisfaction surveys can be sent on ticket completion
- Audit logging tracks every action relating to tickets
- All aspects of Quip Support are fully customizable in the settings
- Full customer support
- Regular software updates
Check out the paid version of Quip Support
We have a demo at quipcode.com where you can see all the premium features in action.
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