WP Ticket enables support staff to receive, process, and respond to service requests efficiently and effectively.
For project based issue tracking and management, check out Software Issue Manager
Community Edition Features
- Fully responsive frontend and backend
- Public and private ticket submissions and search for all WordPress built-in users. Pages created using Setup assistant upon plugin activation.
- WP App Studio based plugin; the plugin code can be fully customized and regenerated using its design
- Contextual coloring in the admin area and frontend including search results
- Open Tickets from frontend using a our responsive form.
- Fully customizable optional admin notification emails for every new ticket; see screenshots
- Full upgrade path from community to enterprise editions, as your team and needs grow
- Open Tickets from admin on behalf of users.
- File Attachments on Tickets.
- Search Tickets from front end.
- Set Priority of a ticket.
- Set Status of a ticket.
- Set Topic of a ticket.
- Add ticket comments using standard WP commenting system.
- Recent Tickets sidebar widget.
- Recent Tickets dashboard widget.
- No content access restrictions.
- Enable/disable available form elements, display/hide captcha, make element required or optional, and adjust element sizes in the settings page
- Incoming Email and Canned responses extensions ready
- Fully translatable to any language
- Made in USA with love
Plugin Documentation
How to create a private ticket system
1- Allow setup assistant to create private pages or go to any page and click WPAS button then select "private submit ticket" or "private search ticket" to insert shortcodes
2- Click Publish and enjoy
Client area is only available in WP Ticket Enterprise edition. In other editions, users can not see the tickets in the admin backend. They can see them in the frontend.
Workflow implemented for Community edition
- Customer opens a ticket from frontend. The ticket status is set to "Open". Optionally, admin notification is sent
- Admin user processes and moderates comments on the ticket using standard WP commenting system.
- The customer can view, search and add comment for the ticket from frontend.
- Admin user sets a resolution status to the ticket when the resolution is reached.
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