Excitel offers voice communication, which will help you to answer user’s questions in time. As a result, this will increase sales and customer loyalty.
The user does not need installation of additional applications every time, adding contacts, going for the phone and dialing long numbers. The user may just click "Call" button and find out all the necessary information.
Features:
- Setting of the working hours. Adjust the time for receiving calls, and at the rest of the time users will be able to record voice messages and send them to you.
- Several lines for simultaneous calls. Enables customers to resolve all issues in a few minutes without waiting for their turn to talk to the operator.
- Call Forwarding. Allows you to forward the call to another operator or manager.
- Statistics of the calls. History on each call is available. The system stores the time and duration of the call, and also provides a link to the recording of the conversation.
- Call Recording. An indispensable functional for analysis of customer feedback, control and development of professional skills of operators.
- Export of calls data into Excel. If necessary, you can export the data of calls to Excel and produce a comprehensive analysis.
- Custom design for online call button. The service allows you to create an individual button's appearance according to the site design and corporate style.
- Cross-platform. The call from the site works on various operating systems (Windows, MacOS, Linux) in the most popular browsers: Chrome 35+, Mozilla Firefox 24+ and Opera 18+. For iOS and Android devices, we have developed mobile applications that can be downloaded on the first use of a button. Subsequent calls to mobile devices will also happen in just one click.
This module is designed to simplify the process of adding online call buttons to the website. You can test the functionality of the service during 14 days for free. To receive calls in the future, select the appropriate tariff http://excitel.ru/page/pricing.
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