LeaDroid Chat is a full-feature sales/customer service chat that’s super easy to operate and install.
Know even more about your visitors and help people engage with your offering in a very compelling way.
Highlights:
- Unlimited operators, unlimited chats.
- Start conversations automatically (you decide how and when)
- Everything is saved, archived and easy to search, export and manage.
- Chrome extension
Usability:
Desktop notifications, know when rep or customer typing, co-browsing, resume after closed chat, chat archive, send delayed messages, priority queue, user blocking, multiple chats at the same time, multiple operators, automatically assigned departments, chat transcript by email, auto responder, start chats automatically.
Analytics:
Integrates with Google Analytics, Geolocation, Chat statistics generation, top chats, reports, online user map.
Tech stuff:
XMPP support, HTTPS support, SMTP support, Cron jobs, callbacks, configure start fields, XML, JSON export module, No third party cookies, Advanced embed code generation with numerous options of includable code, Voting/polling module, Flexible permissions (Roles, groups, users), co-browsing, file upload.
https://chrome.google.com/webstore/detail/leadroid-chat/dbdgddinjjglhepfgmidocichldfielo
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Use it to collect actionable feedback to improve your service: identify problems, collect contact info and understand your customers better.
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